Common questions
- Why do you text me a code every time?
- Your filing holds your business number, your address and your shareholders' details. A password on its own is not enough to protect that. The code proves the person signing in is holding your phone.
- Can I stop being asked every time?
- Yes. Tick “remember this device for thirty days” when you enter the code and this browser will not ask again for thirty days. Signing out does not undo it; changing your password does.
- The code has not arrived.
- Give it a minute, then ask for a new one. Codes expire after ten minutes, and only the most recent one works.
- I have changed my phone number.
- Send us a message from the email address on the account and we will update it for you. We cannot change it from the sign-in screen, because that is exactly what someone locking you out of your account would try to do.
Still not sure? Send us a message from your account and a person will answer.